Refund Policy

Thank you for choosing Power User Sentinel Audit Bot. We are committed to helping you improve your web accessibility and user experience through our professional-grade auditing tools.

We understand that digital tools may not always fit every workflow. Our refund policy is designed to be transparent and fair for all our users.

1. Subscription and Billing

Your access to Power User Sentinel Audit Bot is managed via a monthly subscription of $6.00 USD, processed securely through PayHere. You may cancel your subscription at any time by contacting our support team. Please note that this fee is subject to change at our discretion, and we will provide advance notice of any pricing adjustments.

2. Refund Rules

Because this extension provides immediate access to digital features and premium audit capabilities, we generally do not offer refunds.

However, if you encounter a significant technical issue that prevents the extension from functioning as intended, please contact us within 48 hours of your most recent payment. Refund requests submitted after this 48-hour window will not be considered. We will review your case individually to determine if a refund is applicable.

Additionally, we encourage you to try out the free components of the extension before making any purchases to avoid confusion and to ensure complete satisfaction when accessing premium content.

3. Eligibility for Refund Review

To be eligible for a refund assessment, please provide:

• Your registered email address.
• A brief description of the technical issue or reason for the refund request.
• Relevant screenshots or browser console logs if the extension is failing to perform accessibility or UX checks.

4. Non-Refundable Items

• Time-Barred Requests: Any refund request submitted more than 48 hours (2 days) after the payment date.
• Past Subscription Periods: Refunds will not be issued for billing cycles already completed.
• Promotional Offers: Any discounted or trial-period subscriptions are strictly non-refundable.

5. Browser Reinstallation & Status Syncing

If you uninstall and reinstall the extension, your browser's local storage of the authentication token may clear. In the event your Pro status does not automatically restore, please use the Refresh Status action in your command panel to sync with our database. If you experience persistent technical sync issues, contact our support team immediately for manual restoration; please note that temporary syncing disruptions do not qualify for a refund unless our support team is unable to restore your access.

6. Processing Refunds

If a refund is approved by our support team, we will initiate a credit to your original method of payment via PayHere. Please note that while we process these requests promptly on our end, it may take 5 to 10 business days for the credit to appear in your account, depending on your bank or payment provider's policies.

7. Contact Us

If you have questions about your subscription, experience a technical blocker, or need assistance with the extension, our support team is here to help: